Terms & Conditions

UCN Mail is a managed email hosting service operated by UCNHUB LLC, a limited liability company formed under the laws of the State of Delaware, United States. In these Terms, “UCN Mail”, “we”, “us”, and “our” refer to UCNHUB LLC.

UCNHUB LLC also operates other products under the UCN name. These Terms apply only to UCN Mail and the services made available at ucnmail.com and its subdomains.

Legal entity

UCNHUB LLC

Entity type

Delaware limited liability company

File number

10710550

Registered office

254 Chapman Rd, Suite 101-B
Newark, DE 19702, United States

Contact

[email protected]

These Terms form a binding agreement between you and UCNHUB LLC. You accept them by creating an account, adding a domain, purchasing a mailbox, or otherwise using the Service.

If you are accepting these Terms on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation, and “you” refers to that organisation.

If you do not agree to these Terms, do not use the Service.

• You must be at least 18 years old and legally able to enter into a contract
• You must not be barred from receiving our services under applicable sanctions or export laws
• You are responsible for compliance with the laws that apply to you and to the people you create mailboxes for

Subject to these Terms and to payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable right to use the Service for the term of your subscription.

The Service runs on standard protocols, so you are free to use the mail client of your choice. Storage, daily sending limits, and features depend on the plan tier of each Mailbox, as published on our pricing page.

• Mailboxes on domains you control, managed from your dashboard
• Webmail in the browser, and the UCN Mail apps for Android and iOS
• Drive storage, calendar, and contacts on every Mailbox
• Standard SMTP, IMAP, and POP3 connectivity for third-party mail clients
• Generated SPF, DKIM, and DMARC records, with automated propagation checks
• Inbound spam, malware, and phishing filtering

You are responsible for everything that happens under your Account and under any Mailbox you create, including actions taken by your employees, contractors, or anyone else you give access to.

• Provide accurate registration and billing information and keep it current
• Keep your password and mailbox credentials confidential and do not share them
• Use a distinct, sufficiently strong password for each Mailbox you provision
• Notify us promptly at [email protected] if you suspect unauthorised access

To host mail on a Domain, you must own it or be authorised by its owner to configure it. Adding a Domain you do not control is a breach of these Terms.

Mail delivery depends on DNS records that only you can publish at your registrar or DNS provider. We generate the exact records required and verify them, but we cannot publish them for you.

1. 1Add the Domain in your dashboard and receive the records to create
2. 2Publish the MX, SPF, DKIM, and DMARC records at your DNS provider
3. 3Wait for our automated verification to confirm propagation
4. 4Create Mailboxes once the Domain is verified

You may create Mailboxes for other individuals, such as members of your team. You remain the customer of record for every Mailbox on your Account, and you remain responsible for the fees they incur and for their compliance with these Terms.

Where you create Mailboxes for other people, you are responsible for having a lawful basis to do so, for informing those people how their mail is hosted, and for handling their requests about their own data in the first instance.

We publish UCN Mail applications for Android and iOS. Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Apps on devices you own or control, solely to access the Service.

The Apps are an additional way to reach your Mailboxes. They are not a separate product and carry no separate charge: your Mailbox subscription governs what the Apps can access.

• Keep the Apps updated; we support the current release and may end support for older versions
• Do not decompile, modify, or redistribute the Apps, or use them with an unofficial server
• The Apps may ask for device permissions — notifications, storage, camera, calendar, or contacts — which you can grant or refuse in your device settings
• Removing an App from a device does not delete any Mailbox and does not stop billing

Every Mailbox comes with Drive, where you can upload files and folders and share them by link. Drive holds what you put into it.

Storage is subject to the allowance published for that Mailbox's plan tier, and we may prevent further uploads once the allowance is reached.

You can share from Drive publicly, so that anyone with the link can open it, or with named people. You decide what to share and with whom, and you are responsible for the consequences of that choice.

• A public share link is accessible to anyone who has it, and may be forwarded on or indexed by search engines; treat anything you share publicly as published
• You are responsible for the files and folders you store and share, and for holding the rights to them
• The Acceptable Use section applies to files in Drive exactly as it applies to mail
• Deleting a file, a Mailbox, or your Account removes the associated files permanently

Each Mailbox includes a calendar and an address book, which sync to the devices and clients you sign in from.

Calendar invitations you create are sent as mail to the people you invite, and are subject to the same Acceptable Use rules as any other message. Do not use invitations to deliver unsolicited marketing.

• Contacts you store are personal data about other people, and you are responsible for having a lawful basis to hold them
• Details you put in an invitation are disclosed to everyone invited to that event
• Calendar and contact data is deleted with the Mailbox it belongs to

The Service is billed per Mailbox, per month, in advance, at the tier selected for each Mailbox. There is no separate account-wide plan: your total is the sum of the Mailboxes you have provisioned.

Payments are processed by Stripe. By providing a payment method you authorise us to charge it on a recurring basis for all Mailboxes on your Account until those Mailboxes are deleted or your Account is closed. We do not store full card numbers on our systems.

You stop being charged for a Mailbox by deleting it from your dashboard. There is no separate subscription to cancel — charges stop when the Mailboxes stop existing.

Fees already paid for the current billing period are not refunded pro rata when you delete a Mailbox before the period ends. Deletion is immediate and permanent.

• Export anything you need before deleting a Mailbox or closing your Account
• Deleted Mailboxes, and the mail, files, calendars, and contacts in them, cannot be recovered by us once removal is complete
• Nothing here limits any statutory right of withdrawal or refund you may have as a consumer under the law that applies to you

Email infrastructure is shared. Abuse from one customer damages the sending reputation every other customer depends on, so we enforce this section strictly.

You must not use the Service to send, store, or facilitate any of the following:

• Unsolicited bulk or commercial email, however described, including mail to purchased, rented, scraped, or otherwise non-consenting lists
• Mail that violates CAN-SPAM, the GDPR, PECR, CASL, or any other law applicable to the message or its recipients
• Phishing, spoofing, or any attempt to impersonate another person, organisation, or domain
• Malware, ransomware, or links intended to compromise a recipient's device or accounts
• Content that is unlawful, defamatory, or infringes another party's intellectual property or privacy rights
• Material that sexually exploits minors, or that promotes violence or unlawful discrimination
• Attempts to probe, scan, overload, or circumvent the Service, its filtering, or its rate limits
• Operation of an open relay, or resale of the Service as a bulk-sending platform without our written agreement

Each plan tier carries a daily sending limit, published on our pricing page and shown in your dashboard. Limits apply per Mailbox and reflect ordinary business use.

We may throttle, queue, or reject outbound mail that exceeds those limits, that shows the pattern of a compromised Mailbox, or that generates complaint or bounce rates likely to damage the deliverability of the platform.

• Keep bounce and complaint rates low, and remove invalid and unsubscribed addresses promptly
• Honour unsubscribe requests in any mail sent to a list
• Contact us before starting an unusually large or unusual sending pattern so we can plan for it

We may suspend or terminate your Account, a Domain, or an individual Mailbox where you materially breach these Terms, where fees remain unpaid, where we are required to act by law, or where continued operation presents a security, legal, or deliverability risk to us or to other customers.

You may stop using the Service at any time by deleting your Mailboxes and closing your Account from the dashboard.

Your Content is yours. We claim no ownership over the mail you send and receive, the files you store, or the calendars and contacts you keep on the Service.

You grant us only the limited licence needed to operate the Service for you: to transmit, store, back up, scan for spam and malware, and display Your Content, including through the infrastructure providers we use to run the platform. That licence exists only to run the Service and ends when Your Content is deleted.

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

Where you use the Service as an individual, we act as the controller of your Account data. Where you use it as an organisation and create Mailboxes for other people, we act as a processor of the content in those Mailboxes on your instructions, while remaining the controller of your Account and billing data.

• Customers subject to the GDPR or UK GDPR may request a Data Processing Agreement by contacting us
• We use sub-processors — including Stripe for payments, and our hosting and DNS providers — to deliver the Service
• Data may be processed in the United States and in other countries where our providers operate

We use commercially reasonable efforts to keep the Service available and mail flowing, but we do not warrant uninterrupted or error-free operation, and we do not currently offer a contractual uptime guarantee or service credits.

We give advance notice of planned maintenance where practical. Emergency maintenance and security patching may occur without notice.

• Delivery to third-party providers depends on their acceptance and is not something we can guarantee
• Interruptions caused by your DNS configuration, your registrar, or your network are outside our control
• Support is provided by email, and we aim to respond within one business day

We maintain operational backups for our own disaster-recovery purposes. Those backups are not an archival service, are not guaranteed, and should not be relied on as your record of your mail.

Because Mailboxes are accessible over IMAP and POP3, you can keep a local or third-party copy of your mail at any time. We recommend that you do.

The Service — including our software, dashboard, documentation, design, and the UCN Mail and UCNHUB names and logos — is owned by UCNHUB LLC and protected by intellectual property law. These Terms grant you no rights in it beyond the right to use the Service.

If you send us feedback or suggestions, you grant us an unrestricted right to use them without obligation or compensation to you.

• Do not copy, modify, reverse engineer, or create derivative works of the Service
• Do not use our names, logos, or branding without our prior written permission
• Do not remove or obscure any proprietary notices in the Service

The Service relies on third parties — payment processing, hosting, DNS resolution, and the mail providers your recipients use. Their terms govern their services, and we are not responsible for their acts, omissions, or availability.

Links to third-party sites in the Service or in our documentation are provided for convenience and are not an endorsement.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that every message will be delivered or received, or that filtering will identify every unwanted or malicious message.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

To the maximum extent permitted by law, UCNHUB LLC and its members, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, goodwill, business, or data, arising out of or relating to the Service, however caused and on any theory of liability.

Our total aggregate liability for all claims relating to the Service in any twelve-month period will not exceed the total fees you paid us for the Service in the twelve months immediately before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, for death or personal injury caused by negligence, or any statutory consumer rights you may have.

You agree to indemnify and hold harmless UCNHUB LLC and its members, officers, and employees against any claim, demand, loss, liability, or expense — including reasonable legal fees — arising out of Your Content, your use of the Service, your breach of these Terms, or your violation of any law or third-party right.

We may modify, add to, or discontinue parts of the Service. Where a change materially reduces functionality you rely on, we will give reasonable notice.

We may also update these Terms. When we do, we will revise the “Last updated” date at the top of this page, and for material changes we will notify you by email to the address on your Account at least 30 days before they take effect.

Continuing to use the Service after revised Terms take effect constitutes acceptance. If you do not accept them, stop using the Service and delete your Mailboxes before the effective date.

These Terms, and any dispute arising from them, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules.

You and UCNHUB LLC agree to the exclusive jurisdiction of the state and federal courts located in Delaware, and each party waives any objection to venue in those courts.

If you are a consumer resident in a jurisdiction whose law grants you the right to bring proceedings locally, or to rely on your local consumer protection law, this section does not remove that right.

• Before filing a claim, contact us at [email protected] so we can try to resolve it directly

Questions about these Terms, or any legal notice relating to the Service, should be sent to:

Entity

UCNHUB LLC

Address

254 Chapman Rd, Suite 101-B
Newark, DE 19702, United States

Email

[email protected]

Support

ucnmail.com/contact-us