DMCA Policy

UCN Mail is operated by UCNHUB LLC. We respect the intellectual property rights of others and expect our customers to do the same.

This policy explains how to notify us of material on our systems that you believe infringes your copyright, how we respond, and how the person who posted it can dispute a removal. We follow the notice-and-takedown approach set out in the U.S. Digital Millennium Copyright Act, 17 U.S.C. § 512, as a matter of policy.

It applies to material stored on our systems at the direction of a customer — most commonly a file shared from Drive by a public link. Private mailbox contents are not published by us, and a notice about them will normally be referred to the account holder rather than acted on as a takedown.

Send copyright complaints through either route below. Complaints sent to sales, or to an individual employee, may be delayed.

Contact form

ucnmail.com/contact-us
Subject: Copyright notice

Email

[email protected]
Subject line: DMCA Takedown Notice

Postal address

UCNHUB LLC
254 Chapman Rd, Suite 101-B
Newark, DE 19702, United States

Acknowledgement

Within 5 business days

So that we can act on your complaint, please include all of the following. These are the elements a takedown notice contains under § 512(c)(3), and a notice missing them may take longer to process or may need to be resubmitted.

1. 1A physical or electronic signature of the copyright owner, or of a person authorised to act on the owner's behalf
2. 2Identification of the copyrighted work you claim has been infringed — or, if multiple works are covered by a single notice, a representative list of them
3. 3Identification of the material you claim is infringing, with information reasonably sufficient for us to locate it — for a Drive file, the full share link
4. 4Your contact information: name, postal address, telephone number, and email address
5. 5A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law
6. 6A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the owner's behalf

Disabling a public share link does not delete the customer's file. Where the material is itself unlawful rather than merely disputed, we may remove it entirely and suspend the account.

1. 1We acknowledge receipt of your notice, normally within 5 business days
2. 2We expeditiously remove or disable access to the material identified
3. 3We notify the customer responsible for the material and forward them a copy of the notice, including your contact details
4. 4We record the notice against that account for the purposes of our repeat infringer policy
5. 5If we receive a valid counter-notification, we forward it to you and may restore the material as described below

If your material was removed or disabled and you believe that was a mistake, or that you hold the rights or a licence to use it, you may send us a counter-notification using the routes above. Please include all of the following, which are the elements set out in § 512(g)(3):

1. 1Your physical or electronic signature
2. 2Identification of the material that was removed, and the location at which it appeared before removal
3. 3A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification
4. 4Your name, postal address, and telephone number
5. 5A statement that you consent to the jurisdiction of the U.S. Federal District Court for the district in which your address is located — or, if your address is outside the United States, for any judicial district in which UCNHUB LLC may be found — and that you will accept service of process from the person who filed the original notice, or their agent

We operate a repeat infringer policy: in appropriate circumstances we terminate the accounts of customers who repeatedly infringe the rights of others. This mirrors the approach expected of hosting providers under § 512(i).

We record each valid notice against the account responsible. Notices withdrawn by the complainant, or reversed by a counter-notification that goes unchallenged, are not counted.

• A first valid notice results in removal of the material and a warning to the account holder
• Repeated valid notices result in suspension of the affected Mailbox or Domain
• Persistent or egregious infringement results in termination of the Account, without refund of fees already paid
• We may terminate an Account immediately where the infringement is flagrant or commercial in scale

The DMCA covers copyright only. If your complaint concerns something else, write to [email protected] describing the material, its location, and the right you say has been infringed. We review these under our Acceptable Use rules.

• Trademark infringement, passing off, or misuse of a brand
• Defamation, harassment, or threats
• Disclosure of personal data or private information without a lawful basis
• Counterfeit goods, fraud, or phishing material
• Malware, stolen credentials, or leaked databases

This page describes our procedure. It is not legal advice, and it does not create obligations beyond those imposed on us by law. If you are unsure whether material infringes your rights, or whether your use of someone else's work is permitted, consult a qualified lawyer.

We may update this policy. Material changes are reflected in the Last updated date at the top of this page.

All copyright notices and counter-notifications should be sent to:

Entity

UCNHUB LLC

Address

254 Chapman Rd, Suite 101-B
Newark, DE 19702, United States

Email

[email protected]

Support

ucnmail.com/contact-us